YOUR PRIVACY IS IMPORTANT

We are totally committed to protecting the privacy of our site visitors and customers, we fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

YOUR CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

COMMUNICATION & MARKETING

If you have made a purchase from our store, we may occasionally update you on our latest products, news and special offers via e-mail. You can unsubscribe from our mailing list at any time and have the option to opt-out of receiving marketing communications from us and/or selected third parties.

COOKIES

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our site, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

GOOGLE REMARKETING

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our site. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

THIRD PARTY SITES

This site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

CONTACTING US

Our support team is available to answer questions, to receive feedback, and to provide customer service. We are always pleased to hear from customers (even if it is for a complaint!). We are always grateful for any time you spend providing us with feedback -- we continue to strive to improve on our products and services and to provide our customers with top notch customer service. We want you to be completely satisfied with all of our products and services; we want you to to love being a part of team Counterpunch and we hope that you will recommend us to your friends and family. We look forward to hearing from you and will endeavour to respond to your questions, support requests, or complaints within 2 business days.

IMPORTANT LEGAL DISCLAIMER

HOW WE DETERMINE YOUR PROGRAM

The personal meal plan is generated based on recommended daily energy intake recommendations based on your height, weight, gender, and age. The recommendation is based on the following - More Information

The ingredients used in our meal plans are based on the following food databases,

1. The Food and Nutrition Database for Dietary Studies (FNDDS) - Reference

2. The USDA National Nutrient Database for Standard Reference (SR) - Reference

RISKS OF PRODUCT USE

This APP and website’s content is not a substitute for direct, personal, professional medical care and diagnosis. The information contained within is not intended to provide specific physical or mental health advice, or any other advice whatsoever, for any individual or company and should not be relied upon in that regard.

We are not medical professionals and nothing on this website should be misconstrued to mean otherwise. No advice given through our exercise programs or meal plans via our APP, our website, or via email coaching is meant as a substitute for medical advice. None of the meal plans or exercise programs should be performed or otherwise used without clearance from your physician or health care provider first. Please consult your doctor before beginning ANY meal plan or exercise program, without exception. You are using our plans, programs, workouts and coaching at your own risk and we are not responsible for any injuries or health issues (including death) you may experience as a result of using any of our programs, products, or services.

As with any exercise program, there may be risks associated with participating in activities mentioned on our App or website. These risks exist for people in poor health, with little or no recent exercise experience, or with pre-existing injuries, physical health conditions, or mental health condition. These risks may also exist for those who are currently already fit and healthy. If you choose to participate in the exercise programs or in any individual exercise or activity listed on this site, you assume responsibility for all risks and you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such activities.

If you have a pre-existing condition we ask that you speak with your doctor, nutritionist, or dietician and gain medical clearance before participating in any meal plans provided through this program. While our meal plans are designed to support people through a wide range of goals and cater to a wide range of food preferences, they are not designed to meet the individual needs of people with specific health conditions.

Any form of exercise program carries inherent risk of injury. While we strive to provide thorough instruction for each exercise included in your program, it is still possible that you may become injured, especially if an exercise is done with poor form or at an intensity or level that is too advanced for you. You assume all responsibility for exercising at a level appropriate for you and for seeking support from our team if you are unsure of your technique. If you choose to participate in these exercises and activities, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities.

GENERALLY EXPECTED RESULTS

Our programs and meal plans are carefully designed to help you achieve your goals and your desired results. Following the exercise program and meal plan, and adhering to the exercise program and meal plan as prescribed will give you the best chance of success. However, every person is different and results may vary significantly from one person to the next. This is true even individuals follow programs and meal plans and implement advice given in full. We therefore cannot guarantee your individual results and disclaim any guarantee of specific results.

IMPORTANT RECURRING SUBSCRIPTION BILLING INFORMATION

If you purchase our program you will be automatically charged every period and you will continue to receive new updated meal plans and workout programs for the time that you choose to remain a client. In order to cancel your subscription simply send an email to [email protected]

All of our programs and services have a 14 day 100% money-back guarantee. If within the first 14 days of your initial purchase you are not satisfied with your purchase (subscription and non-subscription services) for whatever reason, you can request a full refund by contacting the Customer Support team. You will be refunded, and your subscription will be cancelled. However, if you have purchased a program during a promotional period and have redeemed that promotion (e.g. supplements, clothing, headphones) you are not eligible for a refund.

If you have any questions, please send us an email. You can contact the Customer Support team at [email protected] and we will be more than happy to answer any of your questions.